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FAQ (Frequently Asked Questions)

This page provides answers to the most common questions visitors, Guest Members, and Subscribers have about the Drafting Zone website.

Account Questions
Visitors, Guest Members, and Subscribers with questions regarding pricing, terms, conditions, payment, and account information can contact Drafting Zone's Customer Service Department. You can also call 518-339-3506 during normal business hours.

Technical Content Questions
Subscribers and Guest Members may contact Drafting Zone's Technical Director (questions@draftingzone.com) with questions relating to the technical content of the site.

Product Information
Visit our Shopping Zone to find more information on Genium's drafting products, or contact our Customer Service Department with your questions.

FAQ


What type of information can be found at the Drafting Zone?

The Drafting Zone is a work-in-progress that will continue to grow in both content and functionality. The objective of the site is to provide users with frequently-needed, hard-to-find information and tools that can be used to improve their knowledge and understanding of drafting standards and practices.

The current version of the Drafting Zone includes an on-line version of Genium's Modern Drafting Practices & Standards Manual. This reference was originally developed by General Electric Company and was used as that organization's internal drafting manual for over 80 years. In 1984, Genium Publishing Corporation assumed responsibility for maintaining the reference and continues to do so today. The Manual is filled with professional, success proven interpretations of the most important standards, routines, and drawing practices in use today. Over 18,000 organizations around the world own a copy of this unique reference.

Every 12 months, Genium distributes two Updates to the Manual. These Updates can be previewed as they are being compiled, at the Drafting Zone.

The Drafting Zone also includes a growing collection of Drafting and Design Tips & Tools. Developed by drafting experts, this diversified assortment of time-saving charts, shortcuts, and pieces of advice are designed to help you perform drafting related tasks and calculations faster and more easily.

Another part of the Drafting Zone is the Geometric Dimensioning and Tolerancing Study Zone. ASME's Y14.5 is far and away the most technically involved and hardest to understand drawing standard. The Study Zone offers on-line GD&T Practice Exams that test your overall knowledge of ASME Y14.5. Genium's GD&T experts developed a database of over 300 exam questions to serve this portion of the web site. Each time you request an exam, you're presented with an on-line test of 50 multiple choice questions that address the same technical topics covered on the ASME GDTP Certification Exam for the Technologist level. As soon as you complete the exam you receive a comprehensive on-line scoring summary that shows you how well you did on the overall exam and in each of the technical topics covered by the test. The summary also permits you to review the answer choices you selected for each individual question and includes the correct answer plus a complete explanation.

When you become a Drafting Zone Subscriber you'll receive full access to our GD&T Study Guides, a collection of seven on-line references, each addressing a major technical area of GD&T. Each Study Guide includes a review of that topic's key technical concepts plus five study and review questions. If you find yourself scoring poorly on the overall practice exams or within the individual technical topics addressed on the exams, these Study Guides will help you brush up on those topics. If you'd like to get a good idea of what the GD&T Practice Exam experience is like, there is a free 25-question demonstration exam that can be taken by Guest Members and Subscribers.

Ask Gary Whitmire, is the Drafting Zone's moderated question and answer forum which permits users of the site to communicate their drafting related questions, challenges, concerns, and experiences to the Technical Editor of Genium's Manual.

Another premium-content feature of the Drafting Zone is a growing collection of Inspection Guides. Any good inspection process must integrate the drawing and the part to make sure the finished part is exactly what the designer intended it to be. These Guides help make that integration easy to implement.

Configuration/Data Management Advisories are the most recent Subscriber-level feature added to the Drafting Zone. This area of the site will feature valuable advisories designed to help any engineering/drafting organization develop or enhance its system for managing the drawing change process.


How does the Drafting Manual address ASME/ANSI drafting standards?

The Drafting Manual covers all of the important ASME/ANSI engineering drawing standards along with drafting and documentation standards from many other organizations and disciplines by providing topic-by-topic coverage showing accepted drafting practices in accordance with the drafting standards. See our Drafting Standards and the Genium Drafting Manual page to read short papers about particular standards and how they are addressed in the Genium Drafting Manual.


What do Drafting Zone Guest Members receive?

Guest Members are frequently given free access for a period of time to a select portion of the on-line version of Genium's Drafting Manual, Tips & Tools, or other technical content. Guest Members are often offered price discounts on products featured in the Shopping Zone. All technical content currently available for Guest Members can be found in our Guest Room.

What do Drafting Zone Subscribers receive?

A Drafting Zone subscription allows unrestricted access to the entire website, including the on-line version of Genium's Drafting Manual, the GD&T Study Zone, Tips & Tools, Inspection Guides, Ask Gary Whitmire, and more. Subscribers also are given special "sneak preview" access to future Drafting Manual updates before they are distributed via CD-ROM, and will receive price discounts on selected products featured in the Shopping Zone.

How can I become a Drafting Zone Subscriber?

There are three ways to become a Drafting Zone Subscriber:

  • Purchase Genium's Modern Drafting Practices & Standards Manual and you will receive a 6-month subscription to the Drafting Zone website as a bonus. For more information on the Drafting Manual, please visit our Shopping Zone.

  • If you already own a copy of Genium's Drafting Manual, you can receive a free 12-month subscription to Drafting Zone by subscribing to the annual Updating Service.

    Update Subscribers will receive two distributions of new and revised information for their Drafting Manual during the course of their subscription, plus enjoy access to the the entire Drafting Zone website.

  • Purchase a Drafting Zone Subscription.

    Are multi-user licenses available?

    Multi-user licenses are available for Drafting Zone Subscriptions. For more information please review the Site License Fact Sheet and Order Form.

    How secure is the online ordering process?

    The Drafting Zone website is a Thawte Secure Website. Our secure server utilizes SSL (Secure Socket Layer) encryption which provides maximum security when transmitting data on-line. This technology prevents anyone listening in from identifying and capturing your credit card number. Your customer information is stored in a secure database, and we never store or record your credit card number.

    In addition, we guarantee every credit card transaction. If unauthorized charges are made to your credit card as a result of your purchase at the Drafting Zone website, you will pay nothing.

    Federal legislation known as the Fair Credit Billing Act mandates that the Bank administering your Credit Card cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the maximum amount of $50.00, if and only if the unauthorized use of your credit card resulted from purchases made at Drafting Zone website, using the secure server, without any knowledge or fault on the cardholder's part.

    If you suspect your credit card has been used by a third party without your authorization, you must notify your credit card provider in accordance with its reporting rules and procedures.

    How can I order Drafting Zone products?

    There are four convenient ways to order DraftingZone products:

  • Online, 24-hours a day, 7 days a week, via the Shopping Zone. Ordering online at the DraftingZone is quick, easy, and guaranteed safe.

  • By phone, Monday through Friday, 8:30 AM to 4:30 PM Eastern Time. Dial 518-339-3506 to place your order. Customers ordering a Subscription by phone will have access to all technical content and the entire Drafting Zone website within thirty minutes after making the call (under normal circumstances).

  • By fax, 24-hours a day, 7 days a week. The fax number for Drafting Zone is 518-842-1843. Customers ordering a Subscription via fax will have access to all technical content and the entire Drafting Zone website within two business hours (8:30 AM to 4:30 PM, Monday through Friday, except US holidays) after their fax has been received.

  • By regular mail. You will receive an email message from Drafting Zone confirming that your order has been received and instructions on how to access your new Subscription. When mailing in your order, payment by check or money order is also permitted. Your check must be in US dollars, drawn on a US bank, and made payable to:

    Genium Group, Inc.
    79 The Mall
    PO Box 46
    Amsterdam, NY 12010


    What is DraftingZone's Satisfaction Guarantee?

    Your satisfaction with any purchase made at the Drafting Zone is guaranteed. You have thirty days to make sure you're completely satisfied with your purchase. If you're not completely satisfied, you get your money back.

    You may cancel and/or return any purchase you've made at the Drafting Zone at any time during the 30-day trial period that commences on the date you place your order. If you cancel, you will receive a refund for the Drafting Manual and/or Drafting Zone subscription (except for applicable shipping and handling, which is non-refundable). If you cancel after receiving a free gift, you will be asked to return the gift at your expense before a refund can be processed. If you wish to keep the item used in the "free gift" offer, you must advise Genium of this and Genium's current list price for the item will be deducted from your refund. Notifications of cancellations can be made by calling Genium at: 518-339-3506 or via email to customer_service@draftingzone.com before the 30-day trial period expires.


    What do I need to view Drafting Zone resources?

    Much of the information presented at Drafting Zone is stored in Adobe Acrobat PDF. Adobe provides a free and fully functional PDF file viewer that can act as a stand-alone file viewer or allow the Drafting Zone to send the content directly to your web browser. To download and install the Adobe Acrobat Reader, click the icon below:

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